TalkTalk Mobile - Overall Rating based on 20 reviews
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TV box purchase
I was pretty happy with the service I got from the company when I bought my TV box. Ordering it was easy and the prices were fair. But things went downhill when my package was delivered. The delivery company, Yodel, ended up giving me the wrong package. I tried contacting the company several times to fix the issue, but the customer service wasn't very helpful and the problem wasn't sorted out quickly. It was a letdown to have such bad service after everything started off so well.
Mobile service contract renewal
I've been with my mobile service provider for a while now, and I must say, I am really happy with the service I've been getting. The customer service here is top-notch - always polite, helpful, and willing to do whatever it takes to make sure you're happy. There have been a few times when things weren't perfect, but the customer service team always went above and beyond to sort things out and make sure I was happy. I really appreciate the hard work and professionalism of the staff here, and I'm more than happy to stick with them for my contract. Thanks for the great service.
Mobile phone and internet service
I'm really let down by the service I've had from this company. My internet's been down for two days now and even though I've tried reaching out for help through online chat and phone calls, I still haven't got a solution that works. The customer service rep I spoke to wasn't helpful at all and gave me wrong advice, which just wasted three hours of my time. I'm annoyed by the lack of communication and the fact that I keep having problems with the internet from this provider.
Mobile phone contract transfer
My experience transferring my mobile phone contract from Octopus to a new service provider was an absolute nightmare. I had a rough time with Octopus before, so I made the decision to cancel when my contract ended and switch to the new provider. The whole process took a whopping 2 hours on the phone, which was really frustrating. And to make matters worse, I received an incorrect bill after the transfer. After spending another hour on the phone with customer service, I was assured that the mistake would be fixed, but they couldn't give me any confirmation in writing. All in all, what a mess.
TV package with fibre broadband
I bought a telly package with fibre broadband from this company to get more channels. But once it was all set up, I saw that I only got the usual Freeview channels. I was expecting to get Sky channels, as I was told, so I felt let down and like the salesperson had not been honest. Everything was done through their chat system online, and I have proof of what was promised to me.
Broadband purchase
Their hardware always seems to be breaking down, the wifi range is really limited, and the customer support is just so unhelpful. And forget about using any non-brand accessories, they'll just blame any problems on that. Absolutely useless.
Negative customer service experience
I had a really bad experience with this company. The customer service was terrible, and the staff were completely incompetent. I tried to complain several times, but it was mishandled and I ended up feeling very frustrated. The person dealing with my complaint was evasive and not helpful at all. I had to take the matter to Ofcom in the end. I would recommend that others steer clear of this company and choose a more dependable service provider instead.
Long wait for medical equipment
I ordered this really important medical equipment, you know? I was waiting for it for weeks. I was on the phone and chat with them every single day for hours, trying to figure out where my order was. They kept saying they'd book an engineer to come and sort it out, but then they'd make up some excuse and I'd have to go through all these checks again. It was so frustrating and really disgusting!
Mobile service
I was really pleased with the service I got from this company on my mobile. The price was great, and whenever I had a problem with my connection, the people I spoke to were really helpful and sorted it out quickly. They listened properly to what I was saying and fixed things straight away. If they couldn't fix it there and then, they worked with me to get someone out to sort it. I was really impressed with how well they looked after me, and I would definitely suggest this company to other people.
Long term customer, quick problem resolution
I've been with them for more than 10 years now and have faced a few problems, but they've always sorted them out sharpish. Surprisingly, I haven't been offered any discounts for those on lower incomes, but all in all, they've done a pretty good job.
Renewed broadband contract deal
I'm a loyal customer, so I just renewed my broadband contract with a great deal. I had a chat with Charles, the guy on the phone, and he went through all the details of the new contract and sent me all the documents I needed really quickly. Everything went really smoothly, and I'm happy with the deal I got for renewing with my provider.
Quick response and service
I was chuffed with how fast they sorted out my phone service! I was gutted when it packed in, but Talktalk really stepped up. They kept me in the loop and got an Openreach engineer round sharpish. Turns out there was a problem at their box near my gaff. They got it fixed in just a couple of days!
Bill issue, double charging
I've had a problem with my bill recently - I got charged twice for two accounts, one for my old router and one for my new router. Trying to sort it out has been a nightmare. First, I had to give notice to switch to another provider before they sent someone to fix it. Then, I thought it was all sorted, but I ended up getting another bill for both accounts. Every time I phoned customer service, I kept getting cut off, even after being transferred to the right department. This kept happening until it was too late to get help as it was past 7pm. Now, my internet has been cut off because I haven't paid the bill. The whole thing has been really frustrating and time-consuming, and it's making it hard for me to work properly.
Resolved issue with line
The guy who helped me, Charlie, did a bunch of tests on my line to sort out the issue. He kept me in the loop on what was going on and was really good at customer service. It was great that he was respectful towards me even though I didn't get all the technical details - I am 72, after all! In the end, I'm completely satisfied with the service I got. Thanks a lot, Charlie!
Migration from Octopus to a new provider
I've just changed from Octopus to a different provider, expecting a smooth switch. However, my experience with the new provider has been extremely frustrating. I was promised that my costs would stay consistent during my contract, but I've already been charged too much and my upcoming payments will be higher. The customer service is really poor, the chat feature takes ages to respond, usually giving wrong answers. It seems like they're purposely avoiding dealing with actual problems, leaving customers feeling really annoyed.
Mobile phone contract
I'm really happy with the service I received from this company. The customer service representatives were so genuine, polite, and really helpful every time I got in touch with them. I honestly think they're a great company with a bright future ahead. I would definitely recommend getting involved with them, I'm sure you won't be disappointed.
Renewal of 24-month contract
Hello! Last week I had a chat with customer service about renewing my contract for another two years. I made it clear that I didn't want a landline, but my wife thinks we do need one. Could you add the landline service to my package? The home number is 01224 930178. Thanks a lot!
Customer service and problem resolution
I've not had many problems with the customer service team at this mobile provider. They've definitely gotten better lately, giving a much better service than they used to. Any issues I've had were sorted out quickly and effectively, which left me happy with the help I got.
Wi-fi package cancellation
I recently made the decision to cancel the wi-fi package that I had signed up for with the company, but it turned into a nightmare that lasted almost 3 weeks. The process was incredibly frustrating as I found myself going around in circles during live chats with various representatives who couldn't seem to resolve the issue. It was obvious that the company was trying to prolong the cancellation process to get an extra month's payment from me, even though I hadn't used their services at all. TalkTalk even admitted in an email that there was a cooling off period, but they didn't stick to it.
Helpful
I was so tired of useless plans which d nothing just waste my money and time. TalkTalk is the website where i recently start taking services but i must say i am impressed. they have all things i ever wanted in my talk times. now, at least i dont waste t my time and money and i am so thankful for that
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Helpful
I was so tired of useless plans which d nothing just waste my money and time. TalkTalk is the website where i recently start taking services but i must say i am impressed. they ... Read onBy: Ginger