Park Holidays20 reviews
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Family caravan holiday
Me, my partner, 2 young daughters and our dog drove for 4hours then upon arriving at the booked caravan we were met with a very vile smell, human hair, dirt, earwax on a pillow and faeces smeared on the sofa. I shared my issues with the lady on reception who told me housekeeping would come up and to wait for a call from the manager. We refused to stay there but Park holidays refused to refund or offer alternative accommodation so we drove 45 minutes to alternative accommodation we had to arrange at last minute. The park have done nothing but deny this and still will not help, save your money and book elsewhere. This case is now with the small claims court due to the financial and mental health issues caused to my family.
Family holiday at a beach park
Oh, it was terrible, honestly. We went on this family holiday and it was the worst one yet. We arrived really late, and the food at the clubhouse was just awful. The prices were outrageous! For example, they wanted £4 for a mere THREE slices of garlic bread. I mean, you can buy a whole pack at the store for much less! And those frozen chips - oh, they made me feel so ill. We eventually got to our supposedly fancy Gold Plus caravan, but the mattress was incredibly uncomfortable. I could feel every spring poking into me, so I had to sleep on the sofa every night - the bed was simply a no-go.
To make matters worse, the TV in the caravan across from us was blaring so loudly that we couldn't get any sleep for four nights straight! What a nightmare. Supposedly, the cleaner even mentioned that the caravan might be haunted because the volume would mysteriously turn itself up, and they could hear a child crying when no one was inside. It was absolutely chilling!
And don't get me started on the pool - there were hardly any changing rooms, so we had to stand there freezing until one became available. Then, on our last night, the smoke alarm kept beeping due to a dead battery, and the heating wasn't working because there was no gas. We were literally shivering. It took security an eternity - about 3 hours in the dead of night - to rectify the situation. It was a complete nightmare, honestly.Straightforward explanations
I had a great time at this place! The staff were really helpful and knew their stuff, making sure to explain everything clearly. There were no sneaky fees or surprises. Eben and his team were polite and took the time to answer all my questions, which made me feel confident in my decision to buy. I'd definitely suggest this place to anyone who wants an easy and informative shopping experience.
Caravan
The folks who sold me the caravan were really helpful. Jack and Karen were amazing and it was great dealing with them. They really went the extra mile to make sure everything went smoothly. Thanks a lot for your fantastic service!
Holiday home purchase
The sales team at this place were absolutely amazing. They made sure to listen to all my concerns before I made the big purchase, and they were always quick to fix any problems that came up afterwards. They kept me updated throughout the whole process, which I really liked. All in all, I had a really good experience dealing with them.
Static caravan upgrade with additional bedroom for doll collection
I've recently moved from a holiday park near Bude to a new one with my Cockerpoo puppy Bailey. The staff at the new park were so helpful, especially Leighann who sorted out all the paperwork for my caravan upgrade. The park itself is amazing, with lots to do and stunning views. I was a bit worried about being near the entertainment center, but it's been absolutely fine. The weather has been lovely, and I've had a great time exploring the area despite my limited mobility. Bailey even had his first paddle in the sea! All in all, it's been the best decision I've made and I wish I'd done it sooner. It's just like paradise here. Why not come and join us?
Purchased two caravans
I recently bought my second caravan from the sales team at the park and I have to say, the experience was amazing. Jamie Sinclair, the salesperson, was brilliant. He was so helpful and attentive the entire time. Not once did he pressure me, instead he was really kind and did everything he could to make sure I was happy with my purchase. I had bought my first caravan from him before, and the easy part exchange just made the experience even more enjoyable.
Overpriced Off-Season Stay
My recent stay in a place that is supposed to fit 10 people was an absolute nightmare. There wasn't enough space or amenities, the beds were uncomfortable, and the place was dirty. Having only one bathroom for 10 people was ridiculous, and having to walk around in socks to avoid dirt was disgusting. The lack of towels, a coffee machine, and dirty glassware just made the whole experience even worse. I can't understand how anyone thought it would be okay for 10 people to stay in such a small and poorly maintained caravan. It's just baffling.
Stay at a beautiful park
I had such a great time at the caravan park! The staff were amazing, especially the entertainment team. The caravan was super clean and had everything we needed, plus the park was absolutely beautiful and well looked after. Definitely planning on returning next year!
Holiday lodge purchase
I've just bought the most amazing holiday lodge in Oaklands and it's absolutely great! The whole process of purchasing it went really well. We're thrilled with our lodge and the park it's in. We did have a few issues with the boiler, but they were sorted out very promptly.
Holiday park stay
The customer service at this holiday park was absolutely terrible. When we got there, the staff were really rude and not helpful at all, which made us feel like we weren't wanted. The caravan we got wasn't great - it was pretty run-down inside and not very good quality. The park itself wasn't anything special either, with not many facilities and some areas not very clean.
Last minute getaway to Hedley Wood
I recently booked a last-minute trip to a campsite in Hedley Wood. The journey was a bit of a nightmare with all the traffic delays, which was a real downer when we first arrived. And to top it off, the onsite shop was closed, so I couldn't even grab a nice cuppa to unwind. But, the real highlight of the trip was Ellie in the bar. Despite the rocky start, she really went out of her way to make me feel at home. I mentioned I needed some milk and was about to head out to find some, but Ellie kindly offered to grab some for me from the shop (I could pay her back the next day). Her kindness and top-notch service really made my day.
The camp itself was lovely, with a nice big pool and a fun hot tub area. My daughter had an absolute blast at the Star Wars event on Saturday, spending the whole day having a whale of a time. Despite the initial hiccups, we had a fantastic trip and will definitely be back for another visit. Big thanks to Kate in reception for all her help too.Holiday at New beach Kent
I was really let down by the lack of staff at New Beach in Kent. The restaurant was a total mess - tables were all cluttered and the food took ages to come, plus it was cold and not very good. Some of the staff were a bit rude, which wasn't great.
But on the bright side, our lodge was nice and tidy, plus it was comfy. The kids had a good time, so that's something!Rude park workers
It was awful, mate. The staff at the restaurant were dead rude. They came up to us at like 10 PM on a Saturday and said they'd chuck us out if we didn't pipe down. And as if that wasn't bad enough, they started racially profiling us just because of some rubbish that another customer had made up. Dead unfair, innit?
Membership experience
I signed up for a membership, but it wasn't as great as I thought it would be. Some parts were fun, but there were some extra charges and rules that weren't clear. I don't get why I have to pay more for mini golf with my friends. And they told me I could bring a certain number of people, but then said everyone needed photo ID. It's just not cool!
Stayed at Lossiemouth bay caravan park
I recently had the pleasure of staying at Lossiemouth Bay caravan park and it was absolutely fantastic. The cottage we stayed in was stunning, with little personal touches that made it feel really special. It was just right for my family. The whole place was spotlessly clean and they had literally thought of everything, from towels and robes to slippers, shampoo, soap, and even an abundance of toilet rolls. I honestly couldn't fault it, and I'll definitely be booking with them again in the future. A huge thank you for such a wonderful stay!
My holiday at this place
I want to tell you about my recent holiday experience. I went to this place, but honestly, it was a bit of a nightmare! The park warden was not very nice and said some really unpleasant things that made me feel uncomfortable. The general vibe wasn't very welcoming either. I definitely wouldn't suggest this place to anyone looking for a good time on their holiday.
Expensive holiday home purchase
I thought it would be a good idea to buy a holiday home, but ended up spending more on a newer model that still has problems. It seems like the park doesn't really bother with fixing things once they have your money.
Upgrading purchase
When I decided to upgrade, the sales manager at the holiday park was really helpful. Unlike other salespeople I've met before, he didn't try to persuade me or use any sneaky sales tactics. It was nice to get simple and real customer service.
Short break at a holiday park
I just wanted to share that my recent trip to a holiday park was terrible because of the awful service I got. When we got there, we had an issue with our room, but the staff took ages to sort it out and didn't seem to care. They were unhelpful and didn't really seem to listen to us. It was really disappointing and frustrating overall.
About Park Holidays
A holiday is always a wonderful time because it is an opportunity to have a break from routine life and refresh oneself. After a holiday, people go back to work or school with full energy. For some, a holiday is the right time to spend quality time with family members and friends, while for others it's a time to embark on a tour, camping activities, have fun, and enjoy. Several recreational sites and parks now offer lodging and accommodation services for people who wish to spend their holiday outside the comfort of their home, enjoying experiences like camping and outdoor games and activities.
Are you looking for the best place to spend your holiday? Do you intend to go on a tour to see the wonders of Mother Nature? Then, take your time to consider Park Holiday, a holiday park operator in the UK offering caravan and lodge services, touring, and camping services. They claim to offer a wide range of distinctive parks in some of the most popular resorts along the coast, with a high standard of accommodation and service. While we can't guarantee they have you covered, we recommend reading independent reviews left by existing clients before considering giving them a try.
About Park Holiday
Park Holiday is a holiday park operator in the UK. Established in 1984 as a family business led by Peter Bull and Jim Watson, their first park was Frenchman's Beach at Rye in East Sussex, which remains part of the Park Holiday portfolio today. In 2006, Jim Watson retired, and Graphite Capital made a major investment in the business. The company was renamed Park Holiday in 2007, boasting 31 holiday parks under its UK umbrella and claiming to be the largest park operator in the south of England.
Products and Services of Park Holidays
Park Holiday offers caravan and lodge services for holidays and short breaks such as Easter, school summer holidays, half-term breaks, and spring breaks. Their caravan holiday homes are available in Bronze, Silver, Gold, and Platinum grades, with higher-spec models. They also offer a selected range of Luxury Lodges and camping pods for a family adventure. Park Holiday also provides touring and camping services with touring caravans, motorhomes, and tents. Their camping locations offer washing and showering facilities as well as pitches for electric and non-electric hook-up. They also offer holiday homeownership at all 31 of their parks for static caravans, luxury lodges, and villas.
Compliments, Complaints, and Tips for Park Holidays
Have you purchased tickets from Park Holiday? Were their tickets pocket-friendly as claimed? Were you satisfied with their caravan and lodge holiday accommodation? Was your holiday with them wonderful? Would you consider patronizing them again? Do you have tips or opinions regarding Park Holiday services that you would like to share? You can suggest how the company can improve its service delivery for the best clients’ experience by leaving an honest assessment of Park Holiday here. Your feedback will help potential clients make a well-informed decision.
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Contact Information
Glovers Lane
TN39 5ES Bexhill-on-Sea
United Kingdom
📧 holidaysupport@parkholidays.com
Categories Park Holidays
Holidays and Trips | Sun & All-inclusive Reviews & Experiences
Page Statistics
Seite online seit: 12 March 2024
Letzte aktualisierung: 29 November 2024
Review with most votes
Upgrading purchase
When I decided to upgrade, the sales manager at the holiday park was really helpful. Unlike other salespeople I've met before, he didn't try to persuade me or use any ... Read onBy: Fox