I have had a horrific experience with Shaw Academy and urge anyone who, like myself just wanted to try a course out but decided not to commit, not to sign up to the Academy!
After cancelling my subscription I was repeatedly contacted on the phone and eventually answered to be greeted by a woman claiming to be from Shaw. The connection was awful and she was extremely unprofessional. She told me that Shaw had taken the liberty of ‘reopening my account‘ as all Shaw students were now getting ‘free lessons’ during the COVID-19 outbreak. I told her I had no interest in learning with Shaw anymore, and thought nothing more of it.
I was that week charged £49.99 from Shaw. After reaching out, I was told that there was nothing they could do to get my money back, but that they had ‘taken the liberty of gifting me 6 months of free classes on them’.
Furious, I tried to explain what had happened but I was not refunded. They ensured me however, that my account had be cancelled. By the end of April however, I discovered that I had been wrongly charged £49.99 AGAIN. After an extremely long-winded and painful exchange of emails and the familiar scam of ‘we have taken the liberty of...’ I was finally refunded my money back.
All was well, until a week ago, WHEN THEY TOOK MY MONEY AGAIN! I am now trying desperately to get it back, but Shaw are refusing, despite the huge amount of evidence I now have against them proving that that money should have never been taken.
This is now £98.99 I have lost to this absolute scam of a company. I’d strongly advise anyone looking for an online course to go elsewhere.