DO NOT SIGN UP WITH SHAW ACADEMY. They heavily advertise their ‘free trial’ on social media, then provide a terrible service, which is full of ways for you to spend money with no options for refunds. They make it unnecessarily difficult to cancel the membership and put undue pressure on you not to. Other users have described being scammed entirely.
The website itself is poorly functioning, clunky and hard to navigate. The pages on the site are littered with buttons for their ‘Toolkits', ‘e-Certificates' etc, all of which are 'One Click Purchases', with some placed next to other buttons you have to press to use the service (such as ‘Join Lesson’). If pressed by accident, these result in an immediate charge to your payment method, with no refunds. I found accessing the lessons to be difficult and inflexible. The lessons themselves feel outdated. During them, you are unable to pause or rewind, despite the lessons appearing to be simply a pre-recorded video. You cannot ask questions directly to the 'tutor' during the lesson. There is a chat bot 'Morpheus', but he is unable to answer many specific questions.
Good luck trying to cancel your membership…I had to go through a long process online, before being asked to phone to cancel anyway. I then sat through an arduous phone call, during which an automated voice put pressure on me to reverse my decision, offering all manner of ‘bargains’ for me to do so and ‘reminding’ me that if I cancel, I won’t reach my ‘goals’…I lost count, but I must have had to confirm my desire to cancel at least 4 times on this call. If you forget to cancel, or are unable to, you will get charged, with no chance of a refund. Other users have described believing they've cancelled but being charged anyway.