I enjoy the course content and the ability to reschedule. Much of it is very informative. However, when you a promotion saying the course is free and then I get to a page where I have to pay for the toolkit, it sends me mixed messages. It's somehow deceptive and it doesn't keep me interested in staying. Luckily, a representative was able to resolve my issue but for future students, you may want to make that clear. Also, since the Shaw Academy is based in the UK, you should specify which time zone each individual is located in, to avoid us some surprise calls at odd times of the day.