My experience with Shaw Acadeny had been supremely negative and my complaints are as follows:
(1) I signed up for a free 4 week trial and within a few hours, received texts, emails and an automated call at 9pm - communications have been harrassing and continued even following cancellation of the trial.
2) once you sign up, you are unable to watch tutorials at your own pace - so you're not going to get very far in 4 weeks.
3) Your website has "pre-authorised" in-app one click purchases. These links do not give the user any warning that payment will be taken, state the cost of the purchase or give any option to cancel if accidentally clicked upon. I clicked accidentally and have automatically been charged £39 for an add-on toolkit I do not want.
4) cancellation process - i read what the process for cancellation was before signing up for the trial. Your terms and conditions state the cancellation process is online. In fact, in order to cancel the trial the user needs you to call Shaw Academy and go through a retention team to cancel ehich is not the process originally described.
I am profoundly shocked and appalled by the manner in which Shaw Academy is run and am requesting a full refund of the £39.95 which had been charged to my account without my knowledge, consent or intention.