Crosshatch Clothing - Overall Rating based on 21 reviews
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Jacket with broken pocket zip
I recently bought a jacket from this brand. The jacket itself was nice and fit well, but I was sad to discover that the zip on the pocket was broken. I got in touch with customer service, and they did offer a replacement if I sent the jacket back. However, I needed it for a trip and couldn't wait. I had to take it to the cleaners to get the zip fixed, which cost me an extra £8. When I asked if Crosshatch could help with the cost, they said no and didn't reply to my emails. It's disappointing that they weren't willing to assist, but I understand that not everything can go smoothly.
Awesome clothes
Oh my gosh, I've just found the most amazing clothes in this shop! The quality is really good and what they have in store matches exactly what they show online. I'm so pleased with what I've bought!
Tight fitting items
I was really impressed with how quickly my order was dispatched and delivered, but I was a bit disappointed with the sizing being off and having to pay for return shipping, which ended up costing me £6. However, I must say that the refund process was surprisingly quick and handled in a professional manner.
High shipping costs
This company is just awful, honestly. I couldn't believe it when I saw that they charged me for delivery and then did it again when I sent back the item. I ended up spending more than £10 in total just for shipping, and the item was only £30 in the first place. It's just not right at all. I won't be buying from them again, that's for sure.
Jacket, shoes, and swimming shorts
I have to admit, I was really impressed by this brand's products - the quality and design are top-notch. I bought a jacket, shoes, and two swimming shorts with a discount code, and I am absolutely delighted with my purchase. It only cost me £58, which is fantastic value for what I got. The items not only met but surpassed my expectations, even beating some of the more expensive brands. I am thoroughly impressed and will definitely be a returning customer in the future.
Affordable clothing items
I bought some clothes here recently and I was really impressed. They arrived nicely packaged and the quality was much better than I expected for the price. They also arrived quite quickly, which was a bonus. I was happy that there were no extra delivery charges on top of what I had already paid. All in all, it was a great shopping experience.
Small-sized medium clothing
I bought something from this shop not long ago, but it was smaller than expected. So, I had to send it back and pay £5 for the return postage, even though I reckon it should have been free in this case. It would be a good idea for the store to provide free returns, especially when the sizing isn't quite right.
Sweaters
I bought a few sweaters from this shop recently. Although I was attracted by the good prices and frequent deals, I was quite let down by the quality of the items. The sizes were all over the place, and the sweaters lost their shape and became unwearable after just one wash. They even started to bobble after wearing them just once, which was really disappointing. It's a shame because the shop has some really nice designs, but the quality of the clothes just doesn't match up.
Items
I've just been shopping at this clothing store and had a really good experience. The website was easy to use, so I found and ordered what I wanted with no trouble. I chose next day delivery, but the package only arrived the day after. It might have been the delivery company's fault, but it was a bit annoying. Still, returning an item was simple and quick. I got a refund on the same day, though I didn't get back the shipping cost. In general, my shopping trip was good and stress-free.
Multiple items
My experience with ordering from this company was really great. I placed an order for a few items, but then I realised I needed to change the sizes. I got in touch with customer service by email and they quickly got back to me with helpful advice on how to make the changes. The next time I contacted customer service, they not only helped me again but also gave me an extra discount as a sorry for the inconvenience. The items arrived swiftly, and the quality was even better than I expected. Overall, it was a smooth and enjoyable experience that has made me want to keep shopping with them.
Oversized Hoodie
I thought I'd treat myself to an oversized hoodie from this brand, thinking it would be a cool and comfy new piece for my wardrobe. But, oh dear, was I wrong. The sleeves were way too long, I felt like I was swimming in material. Plus, the fabric was so thick, I could've been mistaken for a weightlifter. And to add insult to injury, the lack of cuffs meant the sleeves just drooped over my hands like sad, saggy balloons. It's safe to say, this was the worst top I've ever bought.
Ill-fitting jeans
The jeans I bought were really bad quality and didn't fit me well at all. I was so disappointed with how they looked and felt that I decided to return them because they were just not up to scratch. I definitely wouldn't suggest buying anything from this brand.
Fast delivery, great value products
I've bought a few things from this place recently and I have to say, I am really impressed. The delivery was super fast, which is always a plus. The products are really great quality and definitely good value for money. I've been really happy with the service and the items I got. Overall, it's been a really good experience.
Delayed delivery, false tracking number
I recently bought something from this clothing company, and it's been a bit of a nightmare, to be honest. The parcel I was expecting is super late, despite the company telling me it was on its way with Royal Mail. But when I checked with Royal Mail, they said they never got it in the first place. On top of that, the tracking number they gave me isn't even real, which just makes everything even more confusing. It's so annoying to be stuck in this situation. Now, I have to wait another 10 days before I can even ask for a replacement or my money back. This whole thing has really got on my nerves, and it's definitely made me think twice about using this company again.
Fast delivery, great prices, amazing products
The products in this shop are always amazing. They're top quality and they arrive quickly and smoothly. I really appreciate how they keep me updated every step of the way when I order something, it really makes them stand out from other stores. And let's talk about the prices - they're way better than what you'd get at other places selling the same stuff. It's a shame that other shops don't do the same and give their customers such good deals.
Size discrepancies in recent purchase
I bought some clothes from a shop not long ago and I was really let down by the sizing. Even though everything was marked as the same size, they were all completely different sizes. The biggest one ended up fitting me like a standard size large. It was so annoying and showed that they really didn't have good quality control.
Two pack of joggers, one wrong size
I bought a couple of joggers from this clothing brand recently, hoping to get some comfy loungewear for my collection. But when my order arrived, I noticed that one pair was way bigger than the other. The sizing was all wrong, which made me doubt their quality checks. I got in touch with their customer service, and they quickly sorted it out by giving me a return label and promising a refund for the wrong item. I'm grateful for their prompt response, but I can't help but be let down by the mistake. It makes you think if the folks working there should maybe get their eyes tested for better accuracy next time.
5 tees and socks
I was looking for some new t-shirts and socks, so I thought why not give the website a browse. To my surprise, I found a good range at decent prices. Placing my order was a breeze and I got everything delivered in time for Christmas. Since then, I've made two more orders and I've been pleased with each one.
Denim jacket purchase
I bought a denim jacket from the store not too long ago and unfortunately, my order got delayed because of Royal Mail. But let me tell you, the customer service I got from a lady called Sian was top-notch. She went above and beyond to sort out the problem and make sure my order was sorted quickly. Even with the delay, I wouldn't hesitate to shop at this store again in the future all thanks to Sian's fantastic customer service.
Hoodie and tracksuit
I recently bought a really awesome hoodie and tracksuit for just £21! They fit me like a glove and are so warm and cozy, keeping me comfortable all day. The quality is excellent too!
Review with most votes
Recent wardrobe upgrade
I recently treated myself to some new clothes, and I have to say, I am absolutely thrilled with my purchase. The quality of the items is top-notch, and the designs are really un... Read onBy: Grant Ward