Grass Direct Reviews

: 22
86% Would buy here again

Most relevant positive review

  2024-05-24
Quick Fix Artificial Grass Pur
I recently bought some artificial grass from this company as a quick solution for my patio that n...Read on
Watson

Most relevant negative review

  2024-04-21
Delayed delivery
I placed an order weeks ago, but it got delayed by 2 weeks without any reason given. I had to can...Read on
darren

Review with most votes

  2023-02-09
Artificial grass
SHOCKING SERVICE ! I ordered my grass via grass direct. Sent them the sizes I needed to finish ...Read on
Luke

Reviews (22)

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    Grass order

    I recently bought some grass from the store and I have to say, the service I got was top-notch. They sent me a quote and payment email right off the bat, which really made the whole buying process easy. When I needed to make a change to my order, the staff sorted it out quickly and sent me a new invoice without any fuss. The communication was fantastic throughout - I got a tracking number and a 3-hour delivery window. The day before the delivery, they let me know when to expect it and even gave me updates on the exact delivery time through tracking. To top it off, the driver called me 15 minutes before arriving, which was really professional and thoughtful. All in all, I'm really happy with the service I got from the store and I would definitely recommend them to others.


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    Artificial grass

    Grass flooring has become increasingly interesting these days and I couldn't afford behaving like I didn't care about the concept. In fact, quite impressive was the one I saw in a friend's place and I had to openly display my interest for the innovation. That drew me into finding who could reliably supply the innovation. It happened that Grass Direct was the place to bank on. And of course, I engaged them and they delivered a nice job for me, flooring the designated places around the compound. More interesting is that Grass Direct has the artificial grass in different types and designs, giving options to choose from and that I really took advantage of. I recommend Grass Direct to anyone who needs artificial grass flooring.


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    Quick Fix Artificial Grass Purchase

    I recently bought some artificial grass from this company as a quick solution for my patio that needed re-slabbing. I wasn't sure about it at first because it was cheaper than the grass I had before from another company, but I was really impressed with the quality of the product. The grass looks amazing and has gone beyond what I expected. The delivery was super quick too, which was a nice surprise. However, I thought the delivery cost was a bit steep, so that was a bit disappointing. But all in all, I'm pleased with my purchase and would definitely recommend this company to anyone looking for affordable artificial grass options.


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    Lawn grass installation

    I got some new grass laid in my garden not too long ago, and I've gotta say, the service was top-notch. The fella who delivered it really went out of his way to help me out, even sorted out my tricky back gate while I was carrying my little one. His kindness and understanding meant a lot to me, especially with all the chaos of looking after a baby solo. He not only opened the gate but he also locked it back up and dropped the key back to my front door, making my life a lot easier. The care and friendliness he showed really stood out, and it made the whole thing a breeze.


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    Artificial grass purchase

    I recently purchased some artificial grass and it's absolutely fantastic! I bought it quite some time ago, but they kindly held onto it for me until I was ready for delivery. When it finally arrived, it was quick and everything went smoothly. It's so realistic that people actually believe it's real grass!


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    Grass for my garden

    I had such a great experience buying turf from them! I ordered some samples and they arrived really fast. Then I visited the store to check out a larger size and received some fantastic advice on how to install it. I took advantage of a sale weekend, so I got a great deal. The delivery was spot on, and the delivery person even brought it directly to the spot in my garden where I needed it. I would definitely recommend all my friends to purchase from this place!


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    Three-part order

    I recently placed an order with the store in Erdington which had three parts to it. The staff there were really helpful in helping me choose the right product for what I needed. Unfortunately, when the first part of the order arrived, it was damaged. I got in touch with customer service and they quickly sorted out for the damaged item to be picked up and refunded. The second part of the order was also cancelled and refunded, so now I'm just waiting for the main part of the order to be delivered.


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    Artificial grass purchase

    I recently bought some artificial grass from this company and I have to say, the customer service was top-notch. The lady I spoke with, Melissa, was really helpful and sorted out my order quickly. I had actually ordered the wrong type of grass originally, but Melissa arranged for the correct one to be delivered next week. Everything went smoothly and I was impressed with how much the team cared about getting it right.


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    Artificial grass

    I had a really great experience with this company. The staff were so helpful and sorted out any problems I had straight away. The delivery driver did a fantastic job, putting the roll of artificial grass exactly where I wanted it. When the installation was finished, I was really pleased with how amazing the grass looked. All in all, I'm really happy with my purchase and the service I received.


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    Turf purchase

    I had a bit of a mix-up with my order at first - turns out only one roll was available when I had ordered two. But the customer service team sorted it out quickly by offering me a different type of grass that they had in stock. They were really helpful and the issue was fixed in no time. I'm really happy with the Lucerne grass they gave me - it looks fantastic now that it's been laid.


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    Grass delivery

    I got some grass delivered today from Grass Direct Birtley and it's top quality! The delivery guy, Isaac, was a real gent and dropped it off in my garden this morning. It's way better than the cheap stuff I had before - thick and easy to lay. Can't wait to finish the rest of my garden now that the first part is done! Thanks, Grass Direct Birtley - I'll be back for sure!


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    Delayed delivery

    I placed an order weeks ago, but it got delayed by 2 weeks without any reason given. I had to cancel it and find what I needed somewhere else. The staff at the store were friendly, but the service as a whole was just not reliable. When I made a complaint to head office, I didn't get any response at all.


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    Artificial grass purchase

    I recently bought some fake grass from this company and I have to say, the customer service was brilliant. I spoke to a lady called Christina who was really helpful, knew her stuff, and got things done quickly. She made everything simple and enjoyable, which isn't something I usually find with customer service.


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    Grass samples and artificial grass

    I ordered some grass samples and then decided to buy artificial grass. It arrived really quickly, only taking 8 days from ordering to delivery. The company kept in touch throughout and I'm absolutely thrilled with my new grass. I'll definitely be using them again and recommending them to all my friends.


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    Amazing grass, good price, fast delivery

    This lawn is really great, it's the best I've ever had! And the price was much cheaper than anywhere else. Also, the delivery was really quick and they kept me informed all day about when it was arriving. I'll definitely be recommending this place to all my friends and family. Thanks a bunch!


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    Easy ordering process

    Ordering from this company was really easy, they had loads of products to choose from. The website was simple to use and I had no problems finding my way around.


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    Landscaping supplies

    I really enjoy using this place for all my landscaping supplies. The products are top-notch quality and the delivery service is never late. It's made a huge difference for my business. I'll definitely continue using this place in the future, highly recommend it!


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    Awesome fake grass

    Oh my gosh, the fake grass they had on offer was amazing. I've tried other brands in the past, but Kalaharii is definitely the best. The delivery was a breeze, and my order even arrived a day earlier than expected! Dealing with them was a walk in the park.


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    Grass for the garden

    The sales team were really helpful and made sure they answered all of my questions. I found it so easy to make a payment and get a refund when we didn't need something we ordered. The delivery arrived on time and everything was just the right size for my garden. I'm absolutely thrilled with my purchase!


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