Lampoo - Overall Rating based on 22 reviews
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Amazing online store
This online shop is honestly amazing! They have all the top designers and the items they sell are really high quality. It's unbelievable that I can find such gorgeous things at such great prices. I really love this store and I'll definitely be returning for more shopping trips!
Website order
I was impressed by this website at first - it had a really easy-to-use layout and the products looked great. But, I had a bit of a nightmare with the deliveries. The first order I placed disappeared for a while, even though I was given a specific delivery date - turns out it got cancelled out of the blue. Then, with the second order, I paid extra to get it the next day but it actually took a whole week to turn up. I was really disappointed by their delivery service, it just felt like a waste of money. I was expecting better from such a well-known company - they should have been more communicative and better at keeping to their promises.
Fast shipping, excellent customer service
This was the first time I've ordered from this shop, and I couldn't believe how quickly my order arrived. It was well wrapped and everything. I had a chat with Debora on the Live Chat, and she was so helpful in answering all my questions. I'll definitely be shopping here again.
Online order and delivery
At first, I was a bit unsure about buying something from this website because of some bad reviews. But I'm happy to say that I had a really good experience. I had a question, so I got in touch with customer service, and they got back to me really quickly, which was a nice surprise. The person I spoke to was so helpful and sorted out my problem straight away. The thing I bought was just what I wanted, and it arrived in only 4 days with a reliable courier service. They even included return labels and clear instructions in case I needed to send it back, which was reassuring. Overall, I'm really happy with my online shopping experience and I wouldn't hesitate to buy from here again in the future.
Quick delivery but had to return
The parcel arrived quickly at my place, but I had to send it back because it wasn't quite right for me. The return procedure was really organised, and now I'm just waiting to find out when I'll get my money back. I'm happy with everything so far and keeping my fingers crossed for a hassle-free refund process.
Issue with returns
Recently I had a terrible experience with a company that proved to be a scam. Six months back, I asked to return my new designer boots and sunglasses to the company. Instead of dealing with my return in a timely manner, they kept stalling and making up excuses. It was only when I threatened legal action that they suddenly couldn't find my items, offering me a ridiculous amount in return for my expensive stuff. It became clear they were actually stealing from people and pretending the items were lost. Now, unsurprisingly, they've shut down. This kind of disgraceful behaviour cannot be allowed to go unchecked, and I encourage anyone affected to take legal action against this deceitful company.
Luxurious pre-loved items
I recently stumbled upon this fantastic store with a really great team who are super friendly and offer really good prices on designer brands. It's now my favourite place to find luxurious second-hand items. I definitely suggest checking it out if you're looking for quality without spending a fortune.
Consignment of expensive items
Back in December, I decided to consign 6 of my expensive items with Lampoo to make some extra cash. But my experience has been a nightmare. It took them until February to list my items online, and I've only sold 2 items since then. The real problem started when I tried to follow up on the payment for those sold items. They didn't respond to my emails, the phone line was dead, and the store was mysteriously closed. It seems like they're avoiding me on purpose, hoping I'll forget about my consigned items. Well, I won't. If I don't get a clear and prompt response about the status of my items and when I'll receive them back, I'll get my lawyer involved. Lampoo, sort yourselves out before you end up in legal trouble.
Home decor items
I bought some home decor from Lampoo the other day, but the delivery got pushed back by 2 days. It wasn't ideal because I'm not at my usual address right now. I reached out to Lampoo and they were super helpful. They didn't mess about - they checked when it would arrive, realised it'd be delayed, and promptly gave me a full refund. I was really impressed with how efficient and professional they were, especially when I called them up.
Bluetooth speaker
I am really disappointed with the service I got from Lampoo. To start with, even though the store was closed, I wasn't asked if I wanted to collect my things and they were sent to a different place without me agreeing to it. On top of that, I've been trying to send back an item since January 17th, but I've had a load of problems. They haven't given me a reference number or any tracking details, and the UK contact number doesn't seem to work. In general, Lampoo's lack of communication and unprofessional behaviour has made me very unhappy.
Easy purchase, great customer service
My recent purchase on Lampoo was really great, the whole process was so easy and enjoyable. The website was super easy to use, which made it a breeze to find and pick out what I was looking for. The customer service was excellent, a big thanks to Miss Giorgia who was so lovely and made me feel really valued and special. Her kindness and knowledge really made Lampoo stand out from the rest. I will definitely be coming back to shop here again in the future.
T-shirts and jeans
Oh my goodness, I can't even believe how upset I am that the company has closed down 😭 Honestly, it was the absolute best place to find amazing second-hand clothes. I used to shop at other places too, but Lampoo was hands down the greatest for picking out outfits. The descriptions were incredibly accurate, and the quality was top-notch. The customer service was always super friendly and efficient, and they really paid attention to detail. I loved spending time browsing their website and treating myself to new buys. And now it's all gone. I don't know what I'm going to do without them. I really hope they make a comeback very soon, because I miss them a lot 😭😭😭
Various items
My time shopping at Lampoo was really great. I found the ordering process to be simple and smooth, which made it easy for me to get what I wanted. The team there were really helpful and knew their stuff, they made sure I got what I needed. The prices were fair, and the quality of the products was top-notch, which was a bonus. When my order arrived, it was quick and easy, and they even thoughtfully included a return label just in case. I'm really happy with Lampoo overall, they really look after their customers well.
D&G Crystal mesh mules
I was a bit unsure about buying the D&G Crystal mesh mules second hand, but I decided to go for it and I'm really pleased that I did. The shoes came in perfect condition, just like they were brand new with the original packaging. I was amazed at what a good deal I got for the price. My experience with Lampoo was fantastic, from the quick delivery to the flawless item. I would definitely recommend shopping here.
Unlawful storage
I've been trying to sort things out with Lampoo for a few months, and to be honest, it's been a total disaster. I bought some stuff from them, but I've been having a really hard time getting it back. Whenever I get in touch with Lampoo, they just give me sketchy answers and make promises about my items that never come true.
Website closure issue
I recently had a bit of a nightmare when I went on the website to check up on my orders and found that it was shut down without any warning. They'd apparently sent back all my items without letting me know beforehand. It really threw me off and got me in a bit of a flap.
Satisfactory items and excellent customer service
I recently bought some items and I was really pleased with them. They were exactly as described and arrived well packaged. The delivery was quick, only taking a week to get to the UK. I had a good experience with their customer service too when I had a question. I'm really happy with my purchase and the service I received.
Return issue with Gucci goods
I'm really annoyed with the lack of response from this company! I've been trying to contact them about returning my Gucci items, but it looks like they're ignoring my emails completely. It's just not right to ignore a customer who needs help. I can't understand why they think it's okay to treat customers like this. If this keeps up, I might have to get legal advice to sort things out. You'd think a company would care about their customers and communicate properly, but it seems like not this one.
Secondhand luxury goods purchase
The secondhand luxury items I got from Lampoo were spot on, just like they were described and in top-notch condition. The website was dead easy to use, helping me find exactly what I was after, and buying was a piece of cake - no hassle at all. The customer service I got was top-notch too, with speedy replies to any questions I had. I also liked how simple the returns process was, even though I didn't end up needing it. All in all, I'm chuffed to bits with my purchase and will definitely be heading back to Lampoo in the future for more luxury goods at reasonable prices.
MiuMiu sunglasses purchase
I recently used Lampoo for the first time and was a bit unsure at the start. I bought a pair of MiuMiu sunglasses, which turned out to be exactly as described and looked brand new. They arrived nicely packaged in Lampoo paper with their original boxes. The delivery to the UK through DHL only took 1 week from the order date, and it came from Italy without any extra customs charges. Overall, it was a fantastic experience and I wouldn't think twice about shopping on the site again!
Review with most votes
Preloved Loewe bag
Excellent experience first order and great and fast response my question by mail. Fast and correct delivery from Italy. I would purchase again Read onBy: S.Fernandes