Loreto Gallo Pharmacy - Overall Rating based on 19 reviews
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Received damaged product in package
I recently bought something from this pharmacy and unfortunately, when I opened the package, I found that the product was damaged. The delivery person just chucked it into my garden without telling me or getting a signature. Instead of the gylcerin I ordered and paid for, there was glycerol inside. I immediately emailed them, sent photos of the damaged item, and asked for either a return or refund. It's been a week now and I still haven't heard back from them. I've tried calling their customer service multiple times but I can't seem to get through to anyone who can help. This lack of communication and effort to resolve the problem is really frustrating. This isn't the first time I've had issues with receiving products that don't match their online description from this pharmacy. It looks like customer satisfaction isn't their top priority.
Cold medicine
I bought some cold medicine from this pharmacy, and everything was cool at first. But then I had an issue and I've been trying to get in touch with them since January 3rd! I've called, sent emails, even tried their website, but no luck - no response at all. It's like they've vanished! So, even though I originally gave them 5 stars, now I'd say if you're unsure about how things will go, maybe best to steer clear of them!
Prescription medication
It's a bit disappointing, really. I bought something at Loreto Gallo Pharmacy three days ago but still haven't heard a peep from them confirming my order. I've made efforts to reach out via their website and phone, but it's like talking to a brick wall - no response. Ended up having to go through Paypal to get a refund, which thankfully was sorted out quickly. Honestly, I'd advise giving this pharmacy a miss - they're not exactly top notch when it comes to professionalism and reliability.
Overcharged and refunded money not received
I had a really bad experience with Loreto Gallo Pharmacy recently. They charged me too much for my purchase, and even though they said they fixed it, it's been a week and I still haven't got my money back. It feels like they basically stole from me. I think their dishonest and unprofessional behaviour is not on, and I'd suggest to others to steer clear of this pharmacy.
Missing medication in order
I was really let down by my recent experience with Loreto Gallo Pharmacy. I ordered a bunch of medications but when the package arrived, one of the items was missing. What's worse is they didn't even tell me before sending it out. Their lack of communication and bad customer service left me feeling annoyed and disappointed. I had to pay for delivery for meds I never got, which is just not on.
Order #3464273 on 31/01 for £93.17 with delivery within 24/72 hours.
I have had a really terrible experience with this pharmacy. It's been 8 days since I placed my order, and as of today, 08/02/22, I still haven't received anything. They charged me £5.09 and then £84.30 for items that they never actually shipped. The only refund I got was for £3.08 on 01/02. They won't give me any tracking information and they're not responding to my emails, messages on their website, or even PayPal. The order included essential items for my two 3-year-old children that I urgently needed. Even though their prices are good, their lack of professionalism is unacceptable, especially for a pharmacy. My advice would be to avoid this pharmacy completely. I've already taken the issue to PayPal to get a refund.
Medication
I had a really bad experience when I bought some medicine from the pharmacy the other day. I put in my order but then didn't hear anything about when it would arrive. I tried getting in touch with their customer service quite a few times, but didn't get any response. It was really annoying and I felt let down. I wouldn't recommend using their services to anyone else.
Medication supplies
The things I bought from that chemist were really good quality and just like they said they would be. The delivery was fairly quick, but it could have been a bit faster. Generally, I was happy with my time at Loreto Gallo Pharmacy.
Missing item in recent order
My time dealing with the pharmacy has generally been pretty good, but my last order was a bit of a letdown. They forgot to include an item that I'd already paid for. I tried getting in touch with customer service through emails and phone calls several times, but I didn't hear back from them at all. It's disappointing because I used to think quite highly of them.
Sunscreens for the face
I ordered some face sunscreens by mistake from Loreto Gallo Pharmacy and ended up having to return them. But, to my surprise, just two days later, I got a refund without any hassle at all. I must say, I'm really pleased with the deals and the service I got from the pharmacy.
Medicine delivery
I just got my meds delivered from this pharmacy and I have to say, I'm really impressed with the service. The parcel came right on time, just two days after I placed the order. They took care to pack it in a thermal bag with ice packs to keep everything at the right temperature. I really appreciate the effort and care this pharmacy puts into their service. Big thanks for such great service.
Recent purchases of various items
I've placed quite a few orders with Loreto Gallo Pharmacy and it's always been a fantastic experience. The delivery is super quick, arriving within 3 days of placing my order, which is a big bonus for me. I always find products at good prices, especially with all the discounts and cashback offers available, helping me save even more. I've never had any problems reaching customer service, so I can't say much about that. All in all, I'm really happy with my shopping at Loreto Gallo Pharmacy.
Multiple orders
I've ordered from this pharmacy multiple times and I'm happy to say that my products always arrive on time. I'm really satisfied with the service they offer.
Online purchase of pharmaceutical products
I recently bought some medicine online from this company, and I have to say I was really let down by the whole thing. Nowhere on their website did it say they were based in Italy, so when the parcel arrived, I got hit with a big customs charge. I decided not to pay it and sent the parcel back, but getting a refund turned out to be a real struggle. I tried emailing the company several times, but they never got back to me or gave me my money back. Their lack of communication and honesty left me feeling annoyed and unhappy with their service.
Prescription medication
I had a terrible experience at this pharmacy! I would definitely recommend that everyone stays away from using their services. It's been more than a month since I placed my order and paid for my prescription medication, but it still hasn't been delivered to my address. Despite my repeated attempts to get an update, I haven't received any response or solution from them. The lack of communication and responsibility is really disappointing. Even though I decided not to file a complaint as I initially intended, since I was eventually refunded. But that doesn't make up for their unprofessional behaviour in managing customer orders. I won't be returning here for sure!
Bought stuff online
I've actually ordered from this online pharmacy twice now. The shipping costs aren't free, so I usually end up buying a bit more to reach the limit and avoid any issues. The package arrived at my house after about 3 days, and it was perfectly packaged. I also received the tracking emails quite quickly and the invoices in a PDF format. Definitely recommend this online pharmacy.
Prescription medication
I bought my prescription medication from Loreto Gallo Pharmacy not long ago, and I must say, I was really impressed by their knowledge and expertise. The staff there were so helpful and really knew their stuff - they pointed me in the right direction with the medication I needed and answered all my questions without a hitch. I felt like they really knew what they were doing, which definitely gave me confidence in the care I was getting. The pharmacy itself had a nice, welcoming vibe and was super clean, which just added to the whole positive experience.
First order
I ordered from this pharmacy for the first time and it all went smoothly. The ordering process was simple and I easily found what I needed. I could track my shipment and it arrived when expected. The website was easy to use and made the whole experience hassle-free.
Order placed on 12/01/2022
I ordered from this pharmacy on the 12th of January, but I haven't heard anything since. The order still hasn't been passed on to the courier, and despite trying to get in touch by phone and email, I've had no luck. I've asked for a refund, but it's unclear if it will happen. I really should have checked out reviews before buying from them.
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Bought stuff online
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