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My new SIM card
I recently got a new SIM card and setting it up and transferring everything was a breeze. However, I soon realised that the signal in my area is absolutely awful, I mean it's truly terrible. Making a call without connecting to WiFi first is pretty much impossible. It's frustrating because what's the point of having a phone if you can't actually use it, hey? If you're in a location with poor coverage, I would suggest exploring alternative options.
SIM only contract
I recently signed up for a SIM only contract and it's actually quite good. It's a great deal, especially since I changed from a different network. The only issue is that the network coverage isn't fantastic where I live, but thankfully I can use VoWiFi. When I went to the US, it was a bit tricky and costly to use my phone there. I haven't been to Europe recently, so I haven't had the chance to take advantage of the free roaming there. But all in all, I appreciate the fixed costs of my contract.
Travel SIM card add-on
I wasn't sure at first, but I ended up buying the travel SIM card add-on for when I was going out of the EU. I was pleasantly surprised to find that the coverage was just as good as my regular provider. It worked flawlessly during my trip, and the leftover balance was taken out of my monthly bill without any problems.
No-contract, low cost, Wi-Fi Assist, Roaming in Europe, easy add-ons.
I recently bought something from this company and their customer service is top-notch. I went for a plan without a contract which is not only budget-friendly but also has great features like Wi-Fi Assist, so I can use my phone at home hassle-free. One of the best things for me is that I can roam in Europe with my regular plan, avoiding any unexpected fees when I travel. Plus, it's so easy to add extras for areas outside the EU. All in all, I'm really impressed with the service I've received from this company and would definitely suggest it to others.
SIM card
I popped into this place to grab a new SIM card for my phone. The staff were so helpful and patient, which was great because I can be a bit clueless with all this tech stuff sometimes. They took the time to explain everything to me and made sure I knew how to use it. I think this company is top-notch when it comes to customer service, and I'm grateful for that. Big thanks, Smarty!
Speedy and reliable internet service
I have been using this internet service from Smarty for a while and I have to say, it's been pretty smooth sailing since I started. The speeds are as good as they said they'd be, and I haven't had any big problems at all. There was a bit of downtime when they were doing some work nearby, but they let me know ahead of time so it wasn't too much of a hassle. All in all, I'm happy with the service I've been getting.
Customer service experience
My experience with the customer service at Smarty was so disappointing. I tried to get some help through their web chat, but it was just useless and really frustrating. I had to wait for ages to get a response, and when I did, it wasn't helpful at all. They didn't fix the problem I was having, so I ended up feeling really annoyed and unhappy. To be honest, the customer service at Smarty was just terrible.
My new cute phone case
I recently got this really cute phone case from here and I was really looking forward to using it! However, when I tried to put it on my phone, I had some trouble and needed some help. The technical team I reached out to was completely unhelpful and didn't even make an effort to assist me. I ended up spending so much time trying to figure it out by myself. I was really disappointed by the whole experience!
30GB plan
Sent me a sim that has caused problems. Sim was a different number from my number for example if my no is 079411xxxxx the number on the sim is 07828 xxxxxx. Has caused me problems with WhatsApp banking etc. Smarty hasn't done much to resolve this issue. You can't speak to anyone. Only chat. No escalation or customer service no. All they talk about us problems with my phone. But I tried it on 3 different phone including iPhone. All come with the same problem as my phone. You keep having to confirm security details despite talking to the same person. Coverage is poor. Well it is 3 network. I left EE it was to expensive. Think twice before joining smarty.
30 G
PHONE SIM BOUGHT IN GUERNSEY NOT WORKING AT ALL IN ENGLAND
HAD TO PAY ROAMING ADD ONS TO OPERATE IN GUERNSEY
BAD EXPERIENCE-HOW CAN YOU RESOLVE PLEASE??free month for new users
hi, if your thinking of Smarty and want a free month, use this link for new customers. You will get your first month for free
h£tt£p://re£ferm£e.to/£Q£6yNP£dx (take out £ signs)Smarty SIM
Dreadful customer service. Bought a SIM that I waited over a month for, by which time the money I spent had run out so had to spend another £10 to activate the phone, which then they couldn't do and spent all day in a chat trying. Rubbish.
GREAT! 2GB plan
great. To get a free month if your thinking of joinng go to.
ht£tp:/£/re£ferme.t£o/Q6yN£Pdx (take away £ signs)Sim only
Dreadful. If you value your time and sanity do not go with this company. If you do have an issue you will lose precious hours of you life trying to no avail to sort it. They have zero customer service and do not seem to posses the technical knowledge to resolve an issue their end with porting a number over. I’m on the 4th day without my number and have come to conclusion I’ll be getting nowhere with them and will have to go back to my old provider. Great prices but not worth the hassle.
I ordered a new sim from smarty as i needed a nano not micro for new phone told them i will be keeping my number only they cut my phone off and left me without a service that i am paying for until new sim arrives .now i have no sim or service i think they need to change their ways on how to treat people all i could do was email messages and got no help .only kept saying we told you we would cut your service excuse me that was in an email after i ordered new sim but why cut you off when the sim has not yet been sent and you are still paying for the service all i needed was a nano not a micro so why cant i still use my sim until new one comes .shame on them they do not put customers first they soon show their true colours .
SMARTY
Great app and great provider. Love it.
I've been with Smarty for 3 months now and not a single outage. It's basically the 3 network but cheaper! Pretty decent for the price! Customer service takes about a day to respond when they do so they are super polite and effective. The app is way better than the Giffgaff one and allows you to see all your usage and calls and messages numbers as far back as when you first joined! Giffgaff does not offer this unless you write to them and pay them for it! Ps. I am a genuine customer. I'm on 30 gig data a month unlimited texts and calls for £10.00. - They also offer unlimited data, calls and texts for £20.00 a month!
It's a no-brainer! Go for it!
ORDER YOUR SIM THROUGH MY LINK BELOW AND GET A FREE MONTH ON ME. I ALSO GET A FREE MONTH.
Now simply copy and paste the link below into your Web browser. Where you see spaces in link the delete them then press search and you will now be taken to the Smarty website and once signed up for your packaged you will automatically get month of calls and data! Link:
referme.to /4SWLM6o
(Delete the space in the link above)I was sold your monthly plan by Tech-Zone Guernsey where i live
I came to England and phone not working .My old number was ported from Vodaphone 07768 977 423. The phone says "NO SIM" although its still inside.After purchasing your sevice i was subsequently told to would be ROAMING in Guernsey and had to buy expensive Add ON.
I should be using my monthly charge in England but NOTHING ?
IVE HAD TO BUY A LOCAL SIM TEL 0782 1295 450
PLEASE HELP TO RECTIFYSEE ABOVE JUST SENT
Unlimited
Great network! I'm using it 3 weeks and I'm really happy with it. It's running on three network and I don't have the best reception, but even with 1 bar of 5 I have download speed 40-50Mbps. Amazing! If you're considering joining, use my link below. Than we'll both get 1 month FREE bonus. referme.to /amyH89x
30GB data plan with unlimited calls
Avoid Smarty they have no regards for customer service they leave you disconnected!!!
Extremely bad customer service and no phone numbers to call they take a day to resolve issues - imagine being disconnected!!!
New customers avoid Smarty and existing customers watch out you will get disconnected if you make 'high calls - 2000 mins or above' even with unlimited call package.
I have unlimited calls 30 GB data plan yet this disconnected my line today without any prior notice or even asking me. They could only deal with my query over webchat and assistant said it's due to high calls over 2000 mins calls this month - i needed to explain reasons for high calls - when i explained due to covid19 more calls and connection is made with family and friends i was then told via webchat that it will take another day for someone to look into my account before it could be connected!
I am now left disconnected from family and friends in this covid-19 situation as i cannot make or receive calls and no regards to customer services.
When you have unlimited plan why do you have to explain for your calls
no number to call
cuts you off without any notice
webchat really unhelpful
you are left in the dark waiting in this given time
All be careful before you sign to their cheap offers they do not care about customer service - you cannot talk to anyone - go with plusnet 3g or others!!!doesn't activate as it should.
signed up to a plan with a SMARTY sim card, put it in my phone, created the account and it is telling me awaiting number???? This should have activated nearly right away. Basically i am waiting on a new sim card coming??? Why has it not assigned the number i put in as per the instructions. Robots to talk to you, not a great start.
SMARTY SIM
Worth the money! Cheap as chips!
Some reasons I love this company:
- Cheapest unlimited plan I found with no contract period so can cancel anytime
- Excellent quick customer service via we chat with a UK based team
- Transparent and cheap roaming rates and free roaming in the EU (you can use your allowance with no extra charges)
- Money back for unused data if you prefer not to have an unlimited plan and buying extra data is the same price very cheap only £1.25 per GB!
Great service & free month via referral - here's my code, just remove the space when pasting into the browser:
refer me. to/ gUl0eJo
Amazing!
Overall I'm very happy after having made the switch from another provider that I found was very expensive.
It was super easy to set up and if you to ask one question on Twitter which they responded to within 2 minutes or you can use the customer services chat line on their website.I've been with EE for 25 years. Saw your advert today. I want to change please!
Amazing service & free month via referral - here's my code
Amazing service & free month via referral - here's my code, just remove the space when pasting into the browser:
refer me.to/ gUl0eJo
Some reasons I love this company:
- Cheapest unlimited plan I found with no contract period so can cancel anytime
- Excellent quick customer service via we chat with a UK based team
- Transparent and cheap roaming rates and free roaming in the EU (you can use your allowance with no extra charges)
- Money back for unused data if you prefer not to have an unlimited plan and buying extra data is the same price very cheap only £1.25 per GB!
Enjoy your free month! (Use my link above) ????
About Smarty
Telecom is becoming more and more important. Especially your mobile phone is one of the most important devices to have on you. But in order to make use of this mobile phone, you will need a telecom provider to provide you with calling minutes and internet data. But which company is the best? One of the companies that you can go to is Smarty. But what kind of company is this? Will they offer a clear, steady phone reception? Or will your mobile phone be out of range more often than not? And what kind of customer service can you expect from Smarty if you have some kind of problems, questions or complaints? These questions can best be asked to people that have already subscribed to phone services from Smarty. Read their reviews to understand what being subscribed to Smarty really means. Their experiences, comments, opinions and remarks can help you decide if Smarty might be the right telecom provider for you.
About Smarty
Smarty is a telecom provider that offers mobile connectivity, powered by mast from the well-established telecom network company Three, ensuring 4G connectivity. You can choose between 3 kinds of plans. Each plan will provide you with unlimited UK standard calls and texts. That means you can call whenever and wherever you want without having to worry about running out of calling minutes. The plans differ in the data they provide and some other details. Their first plan is their small plan which comes with 2GB data internet. Smarty is a UK-only network. They offer4G internet within the UK, but international calling and roaming are unfortunately not available at the moment, but they are working on it. If you haven’t used up all your data allowance, they will give you a discount of up to £2.50 each month. Their short plans have a length of 1 month. But it’s possible to have your plan set to auto-renew so they will automatically renew your plan for you. They also offer a medium plan that offers 4GB internet and an unused data discount up to £5. Medium plan, not enough? Their large plan offers 8GB internet data and up to £10 unused data discount each month.
Services of Smarty
You can order a Smarty SIM card via their website. Because your current number can be ported, there is no need to change your phone number. All you need is your PAC code from a current network. If your data allowance turns out to be too small, you can add data. And you can change your plan every month. And there is also a customer service that can help you out if you have some sort of question or problem.
Complaints, Compliments and Tips for Smarty
Are you already subscribed to Smarty.co.uk? Then we would love to hear what you think of this provider of mobile phone services. How easy was it to change to their SIM card? How convenient do you think their services are? And what kind of customer service has Smarty ever provided for you? Write a review and tell everyone what you think about this telecom provider for mobile phone services.
Are customers satisfied with Smarty and their telecom services? Read customer reviews about Smarty's small, medium, large or unlimited plans on BritainReviews.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
Bonus!
📊 How did Smarty shine for you?
Contact Information
Hutchison 3G UK Limited, 450 Longwater Avenue, Green Park,
RG2 6GF Reading
United Kingdom
Categories Smarty
Telecom | Mobile and Telephone Reviews & Experiences
Page Statistics
Seite online seit: 9 November 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Really good network
Very transparant network. Got the data I didn't use back every month, pretty nice as this does not happen at most other networks Read onBy: Paul S.