Smarty Reviews

: 62
73% Would buy here again

Most relevant positive review

  2024-06-05
Monthly contract with 40gb dat
I'm really happy with the monthly plan I got from Smarty. Having a monthly contract gives me...Read on
kelly

Most relevant negative review

  2024-05-01
Slow transfer
I bought a new phone and transferred my number over two weeks ago. It's been a right pain be...Read on
M. James

Review with most votes

  2020-05-26
Unlimited
Great network! I'm using it 3 weeks and I'm really happy with it. It's running on three network a...Read on
Stanley

Reviews (62)

  (39)

 (9)

  (11)

  (2)

  (1)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Network coverage and text messaging issues

    The network coverage from this service is just terrible. I've had so many issues with getting coverage in places like Bristol, Leeds, and Nottingham. When I got in touch with customer service about it, they told me it was because the network was busier than usual, but I didn't find that explanation convincing at all - it was so frustrating. On top of that, I had a real hassle trying to reply to a fraud text message, because SMARTY doesn't let you text premium numbers. Because of this rule, my credit card got frozen, which shows a big problem with how the service works. Overall, my time with this network has been really disappointing, and now I don't want to keep using their services at all.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Roaming package

    I bought a roaming package from this company not long ago and I have to say, I was really impressed with how everything went. The website was really easy to use and I had no trouble finding my way around to choose the best package for what I needed. The pricing was great too, especially for the roaming package I ended up getting.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Phone contract referral issue

    I'm really let down by the "Refer a Friend" scheme at this company. I've referred two people to sign up, and both times, Smarty has said they didn't use my link, even though they did. I even showed videos to prove it, but I was told I'm using the wrong browser, Safari. It's annoying to see ads for the program on their reviews page while dealing with this.<br><br>However, I have to admit, the price for the phone contract is actually pretty good.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Excellent coverage and simple setup with free extra data

    I was really pleased with the coverage I got from my recent purchase. The setup for my device was so easy, and the extra data they gave me for free has stopped me worrying about running out at the end of the month. The connection is solid and reliable, meaning I can stay connected wherever I am. I'm happy with how well the service performs and how reliable it is.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    SIM upgrade for extra data

    I just upgraded my SIM card to get more data without paying more, and I have to say it was the best deal I could find. The customer service at Smarty has been really great – all my questions were quickly answered by friendly staff. I was also happy to find out that I can refer friends to Smarty and get a £10 voucher for each successful referral, with no limit on how many people I can refer. This extra perk makes Smarty even more attractive in terms of value for money.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Fast delivery of my order

    To be honest, I didn't have high expectations when I placed my order, but I was really pleased with how quickly it arrived and the great service. The pricing was reasonable and ordering was easy. Overall, I'm really happy with my experience.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    SIM card for my phone

    I picked up a SIM card from this place, but I wish I had known they use the Three network because the coverage is pretty rubbish in London and a few other spots. Also, it's a pain that you can't stream for more than ten minutes at a time. I reckon that's why their data prices are so low.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Affordable plan with occasional network issues

    The plan I've got is pretty cheap and does the job when it comes to buffering, but I constantly have to search for the network when I'm on the move. It's annoying when the signal doesn't connect, especially when I'm out and about.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mobile phone contract for use in Italy and Switzerland

    My experience with this company was absolutely awful. I bought a mobile phone contract specifically for using in Italy and Switzerland. However, when I got to Italy, the SIM card didn't work at all, leaving me unable to contact anyone in case of an emergency. So, I had to buy a Vodafone SIM card just to let my family know I was safe. Then, in Switzerland, I had to get an extra add-on package to be able to use the phone for emergencies. But the company's app sent me to buy the wrong add-on, causing a really stressful and risky situation during my therapy session. The customer service was useless, they only offered a refund for the add-on package, not for the cost of the Vodafone SIM card I had to buy to feel secure. The company's communication was really dismissive and unapologetic, refusing to admit their mistakes.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    My new SIM card

    I recently got a new SIM card and setting it up and transferring everything was a breeze. However, I soon realised that the signal in my area is absolutely awful, I mean it's truly terrible. Making a call without connecting to WiFi first is pretty much impossible. It's frustrating because what's the point of having a phone if you can't actually use it, hey? If you're in a location with poor coverage, I would suggest exploring alternative options.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    SIM only contract

    I recently signed up for a SIM only contract and it's actually quite good. It's a great deal, especially since I changed from a different network. The only issue is that the network coverage isn't fantastic where I live, but thankfully I can use VoWiFi. When I went to the US, it was a bit tricky and costly to use my phone there. I haven't been to Europe recently, so I haven't had the chance to take advantage of the free roaming there. But all in all, I appreciate the fixed costs of my contract.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Travel SIM card add-on

    I wasn't sure at first, but I ended up buying the travel SIM card add-on for when I was going out of the EU. I was pleasantly surprised to find that the coverage was just as good as my regular provider. It worked flawlessly during my trip, and the leftover balance was taken out of my monthly bill without any problems.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    No-contract, low cost, Wi-Fi Assist, Roaming in Europe, easy add-ons.

    I recently bought something from this company and their customer service is top-notch. I went for a plan without a contract which is not only budget-friendly but also has great features like Wi-Fi Assist, so I can use my phone at home hassle-free. One of the best things for me is that I can roam in Europe with my regular plan, avoiding any unexpected fees when I travel. Plus, it's so easy to add extras for areas outside the EU. All in all, I'm really impressed with the service I've received from this company and would definitely suggest it to others.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    SIM card

    I popped into this place to grab a new SIM card for my phone. The staff were so helpful and patient, which was great because I can be a bit clueless with all this tech stuff sometimes. They took the time to explain everything to me and made sure I knew how to use it. I think this company is top-notch when it comes to customer service, and I'm grateful for that. Big thanks, Smarty!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Speedy and reliable internet service

    I have been using this internet service from Smarty for a while and I have to say, it's been pretty smooth sailing since I started. The speeds are as good as they said they'd be, and I haven't had any big problems at all. There was a bit of downtime when they were doing some work nearby, but they let me know ahead of time so it wasn't too much of a hassle. All in all, I'm happy with the service I've been getting.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Customer service experience

    My experience with the customer service at Smarty was so disappointing. I tried to get some help through their web chat, but it was just useless and really frustrating. I had to wait for ages to get a response, and when I did, it wasn't helpful at all. They didn't fix the problem I was having, so I ended up feeling really annoyed and unhappy. To be honest, the customer service at Smarty was just terrible.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    My new cute phone case

    I recently got this really cute phone case from here and I was really looking forward to using it! However, when I tried to put it on my phone, I had some trouble and needed some help. The technical team I reached out to was completely unhelpful and didn't even make an effort to assist me. I ended up spending so much time trying to figure it out by myself. I was really disappointed by the whole experience!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    30GB plan

    Sent me a sim that has caused problems. Sim was a different number from my number for example if my no is 079411xxxxx the number on the sim is 07828 xxxxxx. Has caused me problems with WhatsApp banking etc. Smarty hasn't done much to resolve this issue. You can't speak to anyone. Only chat. No escalation or customer service no. All they talk about us problems with my phone. But I tried it on 3 different phone including iPhone. All come with the same problem as my phone. You keep having to confirm security details despite talking to the same person. Coverage is poor. Well it is 3 network. I left EE it was to expensive. Think twice before joining smarty.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    30 G

    PHONE SIM BOUGHT IN GUERNSEY NOT WORKING AT ALL IN ENGLAND
    HAD TO PAY ROAMING ADD ONS TO OPERATE IN GUERNSEY
    BAD EXPERIENCE-HOW CAN YOU RESOLVE PLEASE??


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    free month for new users

    hi, if your thinking of Smarty and want a free month, use this link for new customers. You will get your first month for free
    h£tt£p://re£ferm£e.to/£Q£6yNP£dx (take out £ signs)


Others also viewed