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My outdoor event that was to accommodate people in their thousands was coming up and the venue was an open field. The choice of an open field was to create the right spacious environment that can a...Read on
Ignore the review from Karen Stevens, she is a known fraudster. Claims to be psychic and a life coach. Goes under the name Janey as well. Tried to con my company out of hundreds of poundsRead on
DO NOT BUY ANYTHING FROM SMITHS UNLESS YOU WANT TO WASTE YOUR MONEY AND BE ABUSED AS I HAVE BEEN. STEER WELL CLEAR In Sept 2020 I bought a brand new Hoover Tumble dryer and paid for a 5 year exte...Read on
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My outdoor event that was to accommodate people in their thousands was coming up and the venue was an open field. The choice of an open field was to create the right spacious environment that can accommodate large crowd as was expected. So I needed to do lighting and mounting of TVs in strategic positions for close viewing of activities by the attendees. While every other thing was set, TV mounting almost caused a setback to the event. The source at which I earlier hoped on disappointed and thankfully, Smiths TV had available TVs and other items. I quickly contacted and rented the TVs from them, then mounted them at various strategic places and I was able to host the event successfully with everyone having a close view of all the activities that happened. I give it to Smiths TV for being there at such a time.
Ignore the review from Karen Stevens, she is a known fraudster. Claims to be psychic and a life coach. Goes under the name Janey as well. Tried to con my company out of hundreds of pounds
Tumble dryers (3)
DO NOT BUY ANYTHING FROM SMITHS UNLESS YOU WANT TO WASTE YOUR MONEY AND BE ABUSED AS I HAVE BEEN.
STEER WELL CLEAR
In Sept 2020 I bought a brand new Hoover Tumble dryer and paid for a 5 year extended warranty on it from Smiths in Manchester Road, Southport.
My previous 2 Tumble dryers (Bosch) were bought from Smiths in Burscough (same company).
At the time of purchasing these machines Smiths told me that they should last many more years beyond the extended warranty of 5 years whilst pushing me into taking out the 5 year warranties just in case. Their warranties are with a company called Pacifica who Smiths refer to as "Retracare". Smiths claim that "Retracare" look after you in the event of a breakdown. Pacifica on their website claim to offer "same or next day repairs by fast reliable local engineers UK wide". This is a complete and utter lie.
I paid Smiths in full for all machines, and 5 year extended warranties on all of them.
All machines broke after 2 years, the latter a brand new Hoover Tumble dryer, broke after 3 years and Pacifica booked a repair engineer to come out 2 weeks later as of Nov 2nd 2023. Then they cancelled the engineer rescheduling for 16th November 23. Then 2 more appointments were cancelled.
Not happy with Pacifica I phoned Smiths and asked them to help as I am an OAP suffering in the wake of being attacked in my home and left with a fractured hip, shoulder injury and arthrosis in all fingers on both hands and I am unsupported living alone. Peter who sold me the Hoover Machine via Smiths to my horror said "What do you expect from a cheap tumble dryer, yours is nearly 3 years old now and they are only meant to last 2 years". This was the opposite of his stance at the time of purchase when he said I was buying a good brand and it would last and told me that he could no nothing as the matter is for "Retracare/Pacifica" to deal with. I was far from impressed with his dismissive and audacious attitude of "I couldn't care less".
I ended up reporting this to Trading Standards and having to pay an engineer to fix my machine and this cost me my whole weeks pension.
Smiths were told by Trading Standards to compensate me, because Pacifica refunded me on the warranty leaving me to now pay for repairs going forward.
Richard Kenyon from Smiths has refused to compensate me, despite promising to replace my tumble dryer and then withdrawing the offer when I paid for mine to be fixed as I could not do without my dryer any longer with laundry mounting high at home. He has left me feeling connect out of hard come by money and I will never buy anything from this awful company again and I warn you not to either. They are a bad company with no respect for their customers.
Their attitude and service is diabolical and they should be prosecuted and closed down by Trading Standards for bad trading practice. Waste of money. Utter rip off.